Thing : 15

Library 2.0
A term used to describe a new set of concepts for developing and delivering library services. Thanks Sarah-I'm still pondering on this.
What does the 2.0 movement mean to me? Since starting the 23 Steps I have definitely explored many websites and accessed the internet more than I ever thought I would. Google Books, Delicious, Flickr, RSS, Image makers, Blogs, etc. are sites I now know "something" about. I might even be able to talk to patrons about them. What a concept!
Strength: I think the lifetime learning has allowed all of us the opportunity to learn new technologies that we may not have had the chance to otherwise. And the time on the job to do it. The more we know about technology the more we are able to communicate with our patrons.
Weakness: Library 2.0 could move at such a rapid pace that we lose track of what the patron wants and needs are and instead we focus on being a library that's on top of "social networking".

What can we do to move in this direction to make things easier and more usable for our patrons? I liked what Meredith Wolfwater said in "The essence of Library 2.0" :
Listen to our patrons and members of the community who don't use the library. Get to know them and what they want and need from the library. Whether it is what we offer now or if they want all the new technology. Then work toward that goal-after all they are why we have Libraries. I think it all comes back to customer service.